You can access the Serviceability application several ways:
- By entering
https://<server name or IP address>:8443/ccmservice/ in
a browser window and then entering a valid username and password.
- By choosing
Cisco Unified Serviceability in the Navigation menu in the Cisco Unified
Communications Manager Administration console.
- By choosing in the Cisco Unified Real-Time Monitoring Tool (Unified RTMT)
menu and then entering a valid username and password.
- By choosing
Cisco Unified Serviceability in the Navigation menu in
Cisco Unity Connection.
- By choosing
Cisco Unified Serviceability in the Navigation menu in
Cisco IM and Presence Administration..
Tip |
After you log in to
Cisco Unified Serviceability, you can access all administrative applications that
display in the Navigation menu, except for Cisco Unified OS Administration and
Disaster Recovery System, without logging in again. The web pages that you can
access within
Cisco Unified Serviceability depend on your assigned roles and privileges. Cisco
Unified OS Administration and Disaster Recovery System require a separate
authentication procedure.
|
The system uses the Cisco Tomcat service to authenticate
users before allowing access to the web application.
Tip |
Cisco Unified
Communications Manager only: Any user who has the
"Standard CCM Admin Users" role assigned can access
Cisco Unified Serviceability. For information on how to assign this role to a user,
refer to the
Cisco Unified Communications Manager Administration Guide.
|
Tip |
Cisco Unity Connection only: Any user who has the System Administrator role or
Technician role assigned can access
Cisco Unified Serviceability. For information on how to assign this role to a user,
refer to the
User Moves, Adds, and Changes Guide for
Cisco Unity Connection.
|
If you get a security alert that the site is not trusted,
this indicates that the server certificate has not yet downloaded.
To access
Cisco Unified Serviceability, perform the following procedure:
Procedure
| Step 1
| In a supported browser, browse to the server where the Cisco
Unified Serviceability service runs.
| Tip
|
In the supported browser, enter
https://<server name or IP
address>:8443/ccmservice/, where server name or IP address equals the
server where the Cisco Unified Serviceability service runs and 8443 equals the
port number for HTTPS.
|
| Tip
|
If you enter http://<server name or IP address>:8080 in
the browser, the system redirects you to use HTTP. HTTP uses the port number 8080.
|
| Note
| If the system prompts you about certificates, see topics related to installing the server certificate.
|
|
| Step 2
| Enter a valid username and password; click
Login.
To clear the username and password, click
Reset.
|
When you log in to Cisco Unified Serviceability, the last successful system login attempt and the last unsuccessful system login attempt for each user along with the user id, date, time and IP address is displayed in the main Cisco Unified Serviceability window.