If you have a service contract directly with Cisco Systems, you can register Cisco Unified Communications Manager for the Cisco Smart Call Home service. Smart Call Home provides fast resolution of system problems by analyzing Call Home messages that are sent from Cisco Unified Communications Manager and providing background information and recommendations.
The Cisco Cisco Unified Communications Manager Call Home feature delivers the following messages to the Smart Call Home back-end server:
Alerts - Contain alert information for various conditions related to environment, hardware failure, and system performance. The alerts may be generated from any node within the Cisco Cisco Unified Communications Manager cluster. The alert details contain the node and other information required for troubleshooting purposes, depending on the alert type. See topics related to Smart call home interaction for alerts that are sent to the Smart Call Home back-end server.
The following are the alerts for Smart Call Home.
The collected information is deleted from the primary AMC server after 48 years. By default, CUCM publisher is the primary AMC server.
The configuration, inventory, and telemetry messages are sent periodically (first day of every month) to the Call Home back-end. The information in these messages enables TAC to provide timely and proactive service to help customers manage and maintain their network.