Cisco Unified Serviceability provides trace tools to assist you in troubleshooting issues with your voice application. Cisco Unified Serviceability supports SDI (System Diagnostic Interface) trace, SDL (Signaling Distribution Layer) trace (for Cisco CallManager and Cisco CTIManager services, applicable to Cisco Unified Communications Manager only), and Log4J trace (for Java applications).
You use the Trace Configuration window to specify the level of information that you want traced as well the type of information that you want to be included in each trace file.
Cisco Unified Communications Manager only: If the service is a call-processing application such as Cisco CallManager or Cisco CTIManager, you can configure a trace on devices such as phones and gateway.
Cisco Unified Communications Manager only: In the Alarm Configuration window, you can direct alarms to various locations, including SDL trace log files. If you want to do so, you can configure trace for alerts in the Cisco Unified Real-Time Monitoring Tool (Unified RTMT).
After you have configured information that you want to include in the trace files for the various services, you can collect and view trace files by using the Trace and Log Central option in the Cisco Unified Real-Time Monitoring Tool.
Cisco Unified IM and Presence Serviceability provides trace tools to assist you in troubleshooting issues with your instant messaging and presence application. Cisco Unified IM and Presence Serviceability supports:
You can configure the level of information that you want traced (debug level), what information you want to trace (trace fields), and information about the trace files (such as number of files per service, size of file, and time that the data is stored in the trace files). You can configure trace for a single service or apply the trace settings for that service to all servers in the cluster.
In the Alarm Configuration window, you can direct alarms to various locations. If you want to do so, you can configure trace for alerts in the IM and Presence Unified RTMT.
After you have configured information that you want to include in the trace files for the various services, you can collect and view trace files by using the Trace and Log Central option in the Unified RTMT. You can configure trace parameters for any feature or network service that is available on any IM and Presence node in the cluster. Use the Trace Configuration window to specify the parameters that you want to trace for troubleshooting problems. If you want to use predetermined troubleshooting trace settings rather than choosing your own trace fields, you can use the Troubleshooting Trace Setting window.
 Note | Enabling Trace decreases system performance; therefore, enable Trace only for troubleshooting purposes. For assistance in using Trace, contact Cisco Technical Assistance Center (TAC). |