Service Statistics Report

The Service Statistics Report does not support IM and Presence Service and Cisco Unity Connection.

The Service Statistics Report provides the following line charts:

Cisco CTI Manager: Number of Open Devices

A line chart displays the number of CTI Open Devices for the CTI Manager (or for each CTI Manager in a Cisco Unified Communications Manager cluster configuration). Each line chart represents the data for the server (or on each server in a Cisco Unified Communications Manager cluster) on which service is activated. Each data value in the chart represents the average number of CTI open devices for a 15-minute duration. If no data exists, Reporter does not generate the chart. If no data exists for any one server in a Cisco Unified Communications Manager cluster configuration, Reporter does not generate the line that represents that server. The message "No data for Service Statistics report available" displays.

Line Chart That Depicts Cisco CTI Manager: Number of Open Devices. The following figure shows a line chart example representing the number of open devices per Cisco CTI Manager in a Cisco Unified Communications Manager cluster configuration.



Cisco CTI Manager: Number of Open Lines

A line chart displays the number of CTI open lines for the CTI Manager (or per CTI Manager in a Cisco Unified Communications Manager cluster configuration). A line in the chart represents the data for the server (or one line for each server in a Cisco Unified Communications Manager cluster configuration) where the Cisco CTI Manager service is activated. Each data value in the chart represents the average number of CTI open lines for a 15-minute duration. If no data exists, Reporter does not generate the chart. If no data exists for any one server in a Cisco Unified Communications Manager cluster configuration, Reporter does not generate the line that represents that server.

Line Chart That Depicts Cisco CTI Manager: Number of Open Lines. The followings figure shows a line chart example representing the number of open lines per Cisco CTI Manager in a Cisco Unified Communications Manager cluster configuration.



Cisco TFTP: Number of Requests

A line chart displays the number of Cisco TFTP requests for the TFTP server (or per TFTP server in a Cisco Unified Communications Manager cluster configuration). A line in the chart represents the data for the server (or one line for each server in a Cisco Unified Communications Manager cluster) where the Cisco TFTP service is activated. Each data value in the chart represents the average number of TFTP requests for a 15-minute duration. If no data exists, Reporter does not generate the chart. If no data exists for any one server in a Cisco Unified Communications Manager cluster configuration, Reporter does not generate the line that represents that server.

Line Chart That Depicts Cisco TFTP: Number of Requests. The following figure shows a line chart example representing the number of Cisco TFTP requests per TFTP server.



Cisco TFTP: Number of Aborted Requests

A line chart displays the number of Cisco TFTP requests that were aborted for the TFTP server (or per TFTP server in a Cisco Unified Communications Manager cluster configuration). A line in the chart represents the data for the server (or one line for each server in a Cisco Unified Communications Manager cluster) where the Cisco TFTP service is activated. Each data value in the chart represents the average of TFTP requests that were aborted for a 15-minute duration. If no data exists, Reporter does not generate the chart. If no data exists for any one server in a Cisco Unified Communications Manager cluster configuration, Reporter does not generate the line that represents that server.

Line Chart That Depicts Cisco TFTP: Number of Aborted Requests. The following figure shows a line chart example that represents the number of Cisco TFTP requests that were aborted per TFTP server.



The server (or each server in a Cisco Unified Communications Manager cluster) contains log files that match the filename pattern ServiceLog_mm_dd_yyyy_hh_mm.csv. The following information exists in the log file: