Serviceability Interface

In addition to performing troubleshooting and service-related tasks in Cisco Unified Serviceability, you can perform the following tasks:

• Cisco Unified Communications Manager only: To access Dialed Number Analyzer to test and diagnose a deployed Unified Communications Manager dial plan configuration, analyze the test results and use the results to tune the dial plan, activate the Cisco Dialed Number Analyzer service by choosing Tools > Service Activation and choosing Tools > Dialed Number Analyzer.

• You must activate the Cisco Dialed Number Analyzer Server service needs along with the Cisco Dialed Number Analyzer service by choosing Tools > Service Activation and choosing Tools > Dialed Number Analyzer Server. This service needs to be activated only on the node that is dedicated specifically for the Cisco Dialed Number Analyzer service.

  For more information on how to use the Dialed Number Analyzer, refer to the Cisco Unified Communications Manager Dialed Number Analyzer Guide.

• Unified Communications Manager only: To access Cisco Unified Communications Manager CDR Analysis and Reporting from Tools > CDR Analysis and Reporting, perform the required procedures, as described in the CDR Analysis and Reporting Administration Guide.

  Note

  You cannot access the Cisco Unified Communications Manager CDR Analysis and Reporting tool unless you are a member of the Cisco CAR Administrators user group. Refer to the "Configuring the CDR Analysis and Reporting Tool" chapter in the CDR Analysis and Reporting Administration Guide for information on how to become a member of the Cisco CAR Administrators user group.

• To display documentation for a single window, choose Help > This Page in Cisco Unified Serviceability.

• To display a list of documents that are available with this release (or to access the online help index), choose Help > Contents in Cisco Unified Serviceability.

• To verify the version of Cisco Unified Serviceability that runs on the server, choose Help > About or click the About link in the upper right corner of the window.

• To go directly to the home page in Cisco Unified Serviceability from a configuration window, choose Cisco Unified Serviceability from the Navigation drop-down list box in the upper right corner of the window.

  Note

  In some scenarios, you cannot access the Cisco Unified Serviceability from Cisco Unified OS Administration. A "Loading, please wait" message displays indefinitely. If the redirect fails, log out from Cisco Unified OS Administration, select Cisco Unified Serviceability from the Navigation drop-down list box, and log in to Cisco Unified Serviceability.

• To go directly to the home page in Cisco Unified IM and Presence Serviceability from a configuration window, select Cisco Unified IM and Presence Serviceability from the Navigation drop-down list box in the upper right corner of the window.

• To access other application GUIs, choose the application from the Navigation drop-down list box in the upper right corner of the window; then, click Go.

• To log out of Cisco Unified Serviceability, click the Logout link in the upper right corner of the Cisco Unified Serviceability window.

• In each Cisco Unified Serviceability configuration window, configuration icons display that correspond to the configuration buttons at the bottom of the window; for example, you can either click the Save icon or the Save button to complete the task.

Tip	Cisco Unified Serviceability does not support the buttons in your browser. Do not use the browser buttons, for example, the Back button, when you perform configuration tasks.

Tip

When a session has been idle for more than 30 minutes, the Cisco Unified Serviceability user interface allows you to make changes before indicating that the session has timed out and redirecting you to the login window. After you log in again, you may have to repeat those changes. This behavior occurs in the Alarm, Trace, Service Activation, Control Center, and SNMP windows. If you know that the session has been idle for more than 30 minutes, log out by using the Logout button before making any changes in the user interface.

Cisco Unified Serviceability Icons