Service Groups in Trace Configuration

The following table lists the services and trace libraries that correspond to the options in the Service Group drop-down list box in the Trace Configuration window.

Service Groups in Trace Configuration

Service Group

Services and Trace Libraries

Notes

Cisco Cisco Unified Communications Manager

CM Services

  • Cisco CTIManager
  • Cisco CallManager
  • Cisco CallManager Cisco IP Phone Service
  • Cisco DHCP Monitor Service
  • Cisco Dialed Number Analyzer
  • Cisco Dialed Number Analyzer Server
  • Cisco Extended Functions, Cisco Extension Mobility
  • Cisco Extension Mobility Application
  • Cisco IP Voice Media Streaming App
  • Cisco Messaging Interface
  • Cisco TFTP
  • Cisco Unified Mobile Voice Access Service

For most services in the CM Services group, you run trace for specific components, instead of enabling all trace for the service. The Trace field descriptions lists the services for which you can run trace for specific components.

Cisco Cisco Unified Communications Manager

CTI Services

  • Cisco IP Manager Assistant
  • Cisco Web Dialer Web Service

For these services, you can run trace for specific components, instead of enabling all trace for the service; see the Trace field descriptions.

Cisco Cisco Unified Communications Manager

CDR Services

  • Cisco Cisco Unified Communications Manager CDR Analysis and Reporting Scheduler
  • Cisco Cisco Unified Communications Manager CDR Analysis and Reporting Web Service
  • Cisco CDR Agent
  • Cisco CDR Repository Manager

You enable all trace for each service, instead of running trace for specific components.

In Cisco Cisco Unified Communications Manager CDR Analysis and Reporting, when reports are run that call stored procedures, Cisco Unified Communications Manager CDR Analysis and Reporting checks the configured debug trace level for the Cisco Unified Communications Manager CDR Analysis and Reporting Scheduler service and the Cisco Unified Communications Manager CDR Analysis and Reporting Web Service in the Trace Configuration window before stored procedure logging begins. For pregenerated reports, Cisco Unified Communications Manager CDR Analysis and Reporting checks the level for the Cisco Unified Communications Manager CDR Analysis and Reporting Scheduler service; for on-demand reports, Cisco Unified Communications Manager CDR Analysis and Reporting checks the level for the Cisco Cisco Unified Communications Manager CDR Analysis and Reporting Web Service. If you choose Debug from the Debug Trace Level drop-down list box, stored procedure logging gets enabled and continues until you choose another option from the drop-down list box. The following Cisco Unified Communications Manager CDR Analysis and Reporting reports use stored procedure logging: Gateway Utilization report, Route and Line Group Utilization report, Route/Hunt List Utilization report, Route Pattern/Hunt Pilot Utilization report, Conference Call Details report, Conference Call Summary report, Conference Bridge Utilization report, Voice Messaging Utilization report, and the CDR Search report.

IM and Presence Services

  • Cisco Client Profile Agent
  • Cisco Config Agent
  • Cisco Intercluster Sync Agent
  • Cisco Login Datastore
  • Cisco OAM Agent
  • Cisco Presence Datastore
  • Cisco Presence Engine
  • Cisco IM and Presence Data Monitor
  • Cisco Route Datastore
  • Cisco SIP Proxy
  • Cisco SIP Registration Datastore
  • Cisco Server Recovery Manager
  • Cisco Sync Agent
  • Cisco XCP Authentication Service
  • Cisco XCP Config Manager
  • Cisco XCP Connection Manager
  • Cisco XCP Directory Service
  • Cisco XCP Message Archiver
  • Cisco XCP Router
  • Cisco XCP SIP Federation Connection Manager
  • Cisco XCP Text Conference Manager
  • Cisco XCP Web Connection Manager
  • Cisco XCP XMPP Federation Connection Manager

See topics related to feature and network services in Cisco Unified IM and Presence Serviceability for a description of these services.

  • For these services, you should enable all trace for the service, instead of running trace for specific components.

Database and Admin Services

Cisco Cisco Unified Communications Manager and Cisco Unity Connection:

  • Cisco AXL Web Service
  • Cisco CCM DBL Web Library
  • Cisco CCMAdmin Web Service
  • Cisco CCMUser Web Service
  • Cisco Database Layer Monitor
  • Cisco UXL Web Service

Cisco Cisco Unified Communications Manager

  • Cisco Bulk Provisioning Service
  • Cisco GRT Communications Web Service
  • Cisco Role-based Security
  • Cisco TAPS Service
  • Cisco Unified Reporting Web Service

IM and Presence Services:

  • Cisco AXL Web Service
  • Cisco Bulk Provisioning Service
  • Cisco CCMUser Web Service
  • Cisco Database Layer Monitor
  • Cisco GRT Communications Web Service
  • Cisco IM and Presence Admin
  • Cisco Unified Reporting Web Service
  • Platform Administrative Web Service

Choosing the Cisco CCM DBL Web Library option activates the trace for database access for Java applications. For database access for C++ applications, activate trace for Cisco Database Layer Monitor, as described in the Cisco Extended Functions trace fields.

Choosing the Cisco Role-based Security option, which supports Cisco Cisco Unified Communications Manager, activates trace for user-role authorization.

For most services in the Database and Admin Services group, you enable all trace for the service/library, instead of enabling trace for specific components. For Cisco Database Layer Monitor, you can run trace for specific components.

Note   

You can control logging for services in the Cisco Unified IM and Presence Serviceability UI. To change the log level, select the System Services group and Cisco CCMService Web Service.

Performance and Monitoring Services

Cisco Cisco Unified Communications Manager and Cisco Unity Connection:

  • Cisco AMC Service
  • Cisco CCM NCS Web Library
  • CCM PD Web Service
  • Cisco CallManager SNMP Service
  • Cisco Log Partition Monitoring Tool
  • Cisco RIS Data Collector
  • Cisco RTMT Web Service
  • Cisco Audit Event Service
  • Cisco RisBean Library

Cisco Cisco Unified Communications Manager:

  • Cisco CCM PD Web Service

IM and Presence Services:

  • Cisco AMC Service
  • Cisco Audit Event Service
  • Cisco Log Partition Monitoring Tool
  • Cisco RIS Data Collector
  • Cisco RTMT Web Service
  • Cisco RisBean Library

Choosing the Cisco CCM NCS Web Library option activates trace for database change notification for the Java client.

Choosing the Cisco Unity RTMT Web Service option activates trace for the Unity RTMT servlets; running this trace creates the server-side log for Unity RTMT client queries.

Cisco Cisco Unified Communications Manager

Security Services

  • Cisco CTL Provider
  • Cisco Certificate Authority Proxy Function
  • Cisco Trust Verification Service

You enable all trace for each service, instead of running trace for specific components.

Cisco Cisco Unified Communications Manager

Directory Services

Cisco DirSync

You enable all trace for this service, instead of running trace for specific components.

Backup and Restore Services

  • Cisco DRF Local
  • Cisco Cisco Unified Communications Manager and Cisco Unity Connection only: Cisco DRF Master

You enable all trace for each service, instead of running trace for specific components.

System Services

Cisco Cisco Unified Communications Manager:

  • Cisco CCMRealm Web Service
  • Cisco CCMService Web Service
  • Cisco Common User Interface
  • Cisco Trace Collection Service

IM and Presence Services:

  • Cisco CCMService Web Service
  • Cisco Trace Collection Service

Choosing the Cisco CCMRealm Web Service option activates trace for login authentication.

Choosing the Cisco Common User Interface option activates trace for the common code that multiple applications use; for example, Cisco Unified Operating System Administration and Cisco Unified Serviceability.

Choosing the Cisco CCMService Web Service option activates trace for the Cisco Unified Serviceability web application (GUI).

You enable all trace for each option/service, instead of running trace for specific components.

SOAP Services

  • Cisco SOAP Web Service
  • Cisco SOAPMessage Service

Choosing the Cisco SOAP Web Service option activates the trace for the AXL Serviceability API.

You enable all trace for this service, instead of running trace for specific components.

Platform Services

Cisco Unified OS Admin Web Service

The Cisco Unified OS Admin Web Service supports Cisco Unified Operating System Administration, which is the web application that provides management of platform-related functionality such as certificate management, version settings, and installations and upgrades.

You enable all trace for this service, instead of running trace for specific components.