 Note | The content in this section does not apply to Cisco Unity Connection. |
To supplement the management and administration of the Cisco Unified Communications Manager system, you can use remote serviceability tools. Using these tools, you can gather system and debug information for diagnostic help or remote troubleshooting. The tools can process and report on a collection of local or remote Unified Communications Manager configuration information. With customer permission, technical support engineers log in to a Unified Communications Manager server and get a desktop or shell that allows them to perform any function that could be done from a local login session.
Unified Communications Manager supports the following capabilities for remote serviceability: