Overview

Cisco Unified Serviceability is a web-based troubleshooting tool that provides the following functionality:

• Saves alarms and events for troubleshooting and provides alarm message definitions.

• Saves trace information to log files for troubleshooting.

• Monitors real-time behavior of components through the Cisco Unified Real-Time Monitoring Tool (Unified RTMT).

• Provides audit capability by logging configuration changes to the system by a user or as a result of the user action. This functionality supports the Information Assurance feature of Cisco Unified Communications Manager and Cisco Unity Connection.

• Provides feature services that you can activate, deactivate, and view through the Service Activation window.

• Generates and archives daily reports; for example, alert summary or server statistic reports.

• Allows Cisco Unified Communications Manager, IM and Presence Service and Cisco Unity Connection to work as a managed device for Simple Network Management Protocol (SNMP) remote management and troubleshooting.

• Monitors the disk usage of the log partition on a node (or all nodes in the cluster).

• Monitors the number of threads and processes in the system; uses cache to enhance the performance.

• Cisco Unified Communications Manager only: Generates Cisco Unified Communications Manager reports for Quality of Service, traffic, and billing information through Cisco Unified Communications Manager CDR Analysis and Reporting.

Note	IM and Presence Service uses a different Serviceability interface than the others and therefore is referred to separately when required.

Tip

Cisco RIS Data Collector provides Process and Thread statistic counters in the Cisco Unified Real-Time Monitoring Tool. To configure the maximum number of processes and threads that are allowed, so Cisco RIS Data Collector can provide these associated counters, access the Maximum Number of Threads and Process service parameter for the Cisco RIS Data Collector service in the administration interface for your configuration. Cisco Unified Communications Manager: For information on configuring service parameters, refer to the Cisco Unified Communications Manager Administration Guide. Cisco Unity Connection: For information on configuring service parameters, refer to the System Administration Guide for Cisco Unity Connection.

Tip

Cisco Unity Connection only: For Cisco Unity Connection, you must perform serviceability-related tasks in both Cisco Unified Serviceability and Cisco Unity Connection Serviceability; for example, you may need to start and stop services, view alarms, and configure traces in both applications to troubleshoot a problem. Cisco Unified Serviceability supports the functionality that is described in the Cisco Unified Serviceability Administration Guide; for tasks that are specific to Cisco Unity Connection Serviceability, refer to the Cisco Unity Connection Serviceability Administration Guide.