Documentation Organization

Provides information about Cisco Unified Serviceability for Unified Communications Manager and IM and Presence Serviceability configuration procedures.

  • Cisco Unified Serviceability — Overview of Serviceability, including browser support.

  • Getting Started — Description of how to access and use the Serviceability GUI.

  • Alarms — Overview of Serviceability GUI alarms and alarm definitions, procedures for configuring alarms, and procedures for searching and editing alarm definitions.

  • Trace — Overview of trace parameter configuration, and an overview of trace collection in the Cisco Unified Real-Time Monitoring Tool. Provides procedures for configuring trace parameters for network and feature services and for configuring the troubleshooting trace settings for services.

  • Tools and Reports — Description of each network and feature service that displays; provides procedures and recommendations for activating, deactivating, starting, and stopping feature and network services. Provides an overview on the reports that are generated by the Cisco Serviceability Reporter service; provides procedures for viewing reports that are generated by the Cisco Serviceability Reporter service.

    • Unified Communications Manager only: Provides information on using the CDR Management Configuration window to set the amount of disk space to allocate call detail record (CDR) and call management record (CMR) files, configure the number of days to preserve files before deletion, and configure billing application server destinations for CDRs.

  • Simple Network Management Protocol — Overview of support of Simple Network Management Protocol (SNMP) versions 1, 2c, and 3, and configuration procedures.

  • Call Home — Overview of the Call Home service and describes how to configure the Call Home feature.