This service supports Cisco Unified Communications Manager Assistant. After service activation, Cisco Unified Communications Manager Assistant enables managers and their assistants to work together more effectively. Cisco Unified Communications Manager Assistant supports two modes of operation: proxy line support and shared line support.
The feature comprises a call-routing service, enhancements to phone capabilities for the manager, and desktop interfaces that are primarily used by the assistant.
The service intercepts calls that are made to managers and routes them to selected assistants, to managers, or to other targets on the basis of preconfigured call filters. The manager can change the call routing dynamically; for example, by pressing a softkey on the phone, the manager can instruct the service to route all calls to the assistant and can receive status on these calls.
Cisco Unified Communications Manager users comprise managers and assistants. The routing service intercepts manager calls and routes them appropriately. An assistant user handles calls on behalf of a manager.